Speed of business propels SaaS expansion

Posted on May 17, 2012 by Bella Solutions

Source: ZDNet.com | By Phil Wainewright | May 17, 2012 Summary: SaaS adoption is rife among fast-growing companies that want to adapt to change and stay up-to-date. That leaves conventional on-premise vendors competing for the laggards. There’s a received wisdom that SaaS adoption is taking place among a subset of companies that face substantial change. [...]

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Electric Contractors Grow With Good Customer Service

Posted on May 17, 2012 by Bella Solutions

As a laborer or contractor, services need to be obtainable to a buyer and shoppers at times outside the conventional business hours of 8 am to 6 pm Monday through Friday. Prospects anticipate service at their comfort not what is convenient to the company. Being accessible by phone to the public when most different contractors [...]

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Tips On Setting Up A Customer Service Call Center For Your Small Business

Posted on May 16, 2012 by Bella Solutions

When you call a business and attain a courteous, polished customer service consultant, you usually feel like you’re speaking with a larger company. Despite this affiliation with bigger, more established corporations, the reality is that any business can present this degree of service. With a few easy steps, deploying a customer service call heart is [...]

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Contingent Workforce Management – The Next Generation

Posted on May 11, 2012 by Bella Solutions

Source: Aberdeen Group | May 2012 | Christopher J. Dwyer – Contingent Workforce Management The Next-Generation Guidebook to Managing the Modern Contingent Workforce Umbrella The modern contingent workforce management program uses capabilities, strategies and solutions to drive value from temporary labor, SOW-based projects and services, and independent contractors and the entire contingent workforce umbrella. The following [...]

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The Advantages Of Cloud Computing

Posted on May 2, 2012 by Bella Solutions

Cloud Computing has been a buzz word running through the IT industry for some considerable time but is still not entirely understood. In its most elementary form, cloud computing refers to the use of programs such as word processors, accounting programs and spreadsheets that exist only in the virtual world of the web rather than [...]

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CRM in the High Technology Industry

Posted on May 1, 2012 by Bella Solutions

Source: Aberdeen | CRM in the High Technology Industry: How Best-in-Class Companies Maximize Their Technology Investment to Grow ROMI and Channel Sales Success | November, 2011 Survey respondents were asked which functional areas within their enterprise, if any, would benefit from ongoing improvements in the functionality of their CRM deployment. Two out of five indicated [...]

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Contract Negotiation – What changes are driven by SaaS?

Posted on April 25, 2012 by Bella Solutions

By Brian Sommer | April 16, 2012 | ZDNet.com Summary: Thinking about signing on the dotted line for a SaaS solution? Guest columnist Tom Ryan tosses out a few points to ponder. For about a decade, I’ve worked along side Tom Ryan on various projects. He’s a former Gartner Group analyst and West Pointer. He [...]

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Oracle’s cloud launch: solid takeoff

Posted on April 23, 2012 by Bella Solutions

Source: ZDNet.com | By Oliver Marks | April 18, 2012 Summary: Oracle appear to be executing very efficiently to serve the cloud era and are accelerating hard, while some of their competitors continue to discuss disjointed constructs, ideas and future plans Oracle’s public cloud strategy was bought into focus this week, along with their enterprise [...]

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Best Practices in Parts Return, Refurbishment and Repair

Posted on April 18, 2012 by Bella Solutions

Source: Aberdeen Group | April 2012 | Aly Pinder Jr., Sumair Dutta – Best Practices in Return, Refurbishment and Repair 2012 All service organizations aspire to be Best-in-Class. In order to migrate from Laggard to Industry Average and eventually to Best-in-Class status the following actions highlight a roadmap to success in regard to more efficiently managing [...]

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NEW SOFTWARE FEATURES ALERT – April 12th, 2012

Posted on April 12, 2012 by Bella Solutions

1) Include file attachments with Work Order email alerts Upload and attach files to a Work Order such as photos, contracts, PDF’s, spreadsheet’s, and more. Take photos with your mobile device and upload while in the field! While uploading a file you have the option to include the file attachment with Work Order email alert. [...]

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