Reston, VA (PRWEB) December 18, 2009 — Bella Solutions leading Web-based field service software is now available for use on Apple’s iPhone. Their flagship service software is fully functional on the iPhone providing a low-cost and easy-to-use completely mobile solution. Bella connects field resources to back office data, schedules, customer data and history. As a result, jobs are completed faster, more jobs are resolved on the first visit, and job status tracking is improved, all of which enhance customer satisfaction and increase profits. For additional information visit http://www.bellasolutions.com

Scheduling and dispatching field service resources while managing operations are challenges for all organizations. Many businesses still rely on out-of-date software, paper-based, and telephone-based processes to connect field service resources with the office. Traditionally, field resources have been required to physically visit an office or call office staff on the phone to receive dispatch instructions and Customer history, which is costly and takes time that could be better spent servicing customers. At the remote service sites, field resources often did not have ready access to the information required to complete the service call on the initial visit. In addition, once a service call was completed, the need for completed forms and other documents delayed the closing of the service order, which in turn delayed billing and reduced customer satisfaction. Bella Solutions end-to-end web based solution has enabled field service organizations to automate their processes, thereby reducing office costs and increasing field service productivity.

Company officials stated, “Our state-of-the-art web 2.0 technology allows us to provide solutions for state-of-the-art products like Apple’s iPhone. This capability increases the reach of our product into new and different markets that have already adopted or planning to adopt iPhones into their business process to provide a competitive advantage.”

About Bella Solutions:
Bella Solutions provides Web-based Field Service Management Software or SaaS (Software as a Service) for the Field Service industry. The software solution provides the ability to streamline operations by providing CRM, Work Order Management, Scheduling, Equipment Maintenance, Employee and Vendor Management, Reporting, Accounting, and Inventory Management all from one application accessed from any computer, laptop, or PDA connected to the internet. Bella Solutions provide a simple and all-inclusive software application specifically created for managing field service businesses entirely through the Internet. No expensive hardware, no complicated software…just a user name, password, and a small monthly fee.

For additional information visit http://www.bellasolutions.com

Reston, VA (PRWEB) November 28, 2009 — A dedicated custom built version of Bella Solutions leading web-based service software is now available to organizations looking to streamline field service operations without changing the way they do business. Bella Solutions will customize a solution to meet the specific needs of a customer at a fraction of the cost of traditional client-server software. In addition, the software can be branded to the customer’s specifications and will be hosted and maintained in a dedicated secure environment.

While Bella Solutions leading field service software is currenlty customizable to meet many businesses needs, this solution takes it several steps further with Professional Services and providing a dedicated standalone custom version based on the customer requirements. For additional information visit http://www.bellasolutions.com

Scheduling and dispatching field service resources while managing operations are challenges for all organizations. Many businesses still rely on out-of-date software, paper-based, and telephone-based processes to link field service resources with the office. Traditionally, field resources have been required to physically visit an office or call office staff on the phone to receive dispatch instructions, which is costly and takes time that could be better spent servicing customers. At the remote service sites, field resources often did not have ready access to the information required to complete the service call on the initial visit. In addition, once a service call was completed, the need for completed forms and other documents delayed the closing of the service order, which in turn delayed billing and reduced customer satisfaction. Bella Solutions end-to-end web based solution has enabled field service organizations to automate their processes, thereby reducing office costs and increasing field service productivity.

Bella connects the field technician to the back office systems and customer data. As a result, jobs are completed faster, more jobs are resolved on the first visit, and job status tracking is improved, all of which enhance customer satisfaction and increase profits.

Company officials said, “The Field Service Industry has been continually asking for an easy-to-use low cost customizable solution. Our state-of-the-art web 2.0 technology allows us to provide the customization our clients need at an extremely affordable price. The response has been overwhelming”

About Bella Solutions:
Bella Solutions provides web based Field Service Management Software or SaaS (Software as a Service) for the Field Service industry. The software provides the ability to streamline operations by providing CRM, Job Management, Scheduling, Equipment Tracking, Employee and Vendor Management, Reporting, Accounting, and Inventory Management all from one application accessed from any computer, laptop, or PDA connected to the internet.

For additional information visit http://www.bellasolutions.com

Aimed at helping small- to mid-sized field service businesses, and customizable for HVAC service contractors, each solution includes capabilities designed to facilitate customer relationship management and job scheduling, dispatching, tracking, billing and invoicing entirely through the Internet. The applications can handle multiple location operations. With either solution, the developer/host maintains the software and hardware for a very affordable monthly fee. There is nothing to download or install — users log in from any computer, laptop or PDA connected to the Internet in the office or in the field, or before or after hours at home.

Bella Solutions Field Service Software v. 4.2, www.bellasolutions.com, supports company customization of estimate, work order and invoice PDF forms with company logo, terms and conditions, and other defined inputs for a minimal fee: $49 per month for the first user, and $10 per month for each additional user (a free trial is available).

The program enables scheduling of emergency, one-time, multi-visit or periodically recurring jobs with drag and drop appointments. Management can schedule by viewing the availability of an individual technician or by an available date and time on the calendar.

Diverse calendar views support viewing of schedules for individual field resources, groups or the entire company by day, week and month. A color coded calendar allows users to identify assigned employees, vendors, location zones and job status at a glance, which can be an aid in fitting in additional work. Users can schedule recurring appointments daily, weekly, monthly or yearly. The application integrates with Google Maps for easy viewing and printing of driving directions to customer locations. It also features a personal dashboard for each technician that displays only his or her assigned jobs and to-do list.

If a technician in the field carries an Internet-connected mobile phone or PDA, a scheduler can send a text message alert of any new or updated job appointment. The technician, in turn, can update real-time information, including labor hours and job costs from the field. In addition, Internet-enabled technicians in the field can create a job estimate onsite, during a service call.

Customer relationship management capabilities include contacts, locations and job history details, including labor hours, expenses, materials, equipment and notes. Equipment tracking, including make, model, serial number and full service history and warranty information, can also be attached to a specific job and work order.

Accounting features include the ability to create invoices for a completed job or for partial payment, and to track open, outstanding and paid invoices. If a company prefers, transactions can be exported to QuickBooks or other accounting software.

Contractors can give approved customers online access through a special customer portal, for an additional $25 per month per 100 customers, which provides numerous self-service options such as requesting a new job or viewing open work orders or job history details.

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Customize Bella to fit your current business process of managing leads, phone and email communications, customer support, and customer service history. Get better visibility into your business by tracking leads and real-time status of customer service request.

With Bella’s easy-to-use interface see an immediate impact to your bottom line by increasing customer satisfaction, closing more deals, lowering costs, and having a real-time view into your business. With Bella’s easy-to-use interface see an immediate impact to your bottom line by enhancing customer satisfaction, closing more deals, lowering costs, and having a real-time view into your business. Field resources have real-time access to customer data while at the service site. Field resources also have the ability to update customer data in real-time for office staff to view.

In addition, a robust Customer Portal feature gives you the ability to greatly improve customer satisfaction by the use of online service requests and updates. Your customers are provided real time access to check Job status and history and provide feedback. Field Service organizations are able to reduce costs by automating this process and increase sales by maximizing field resources time servicing the customer.

About Bella Solutions: Bella provides web-based Service Software or SaaS (Software as a Service) for Field Service companies such as Cleaning Services, IT Services, Contractors, HVAC, and many more. Essentially, the software solution can be utilized in any industry that manages field sales and technicians or remote resources. Bella provides the ability to streamline business operations by providing CRM, Service Job Management, Scheduling Tools, Equipment Tracking, Employee and Vendor Management, Reporting, Accounting, and Inventory Management all from one application accessed from any computer, laptop, or PDA connected to the internet.

For additional information visit Bella’s Service Software

Bella Field Service Software provides east-to-use Web-based Customer portal access. Most likely, your Customers provide your primary source of revenue. Offering “self-service” or “self-support” 24 hours a day, 7 days a week is invaluable. According to a recent Forrester report self-service results in a 97% savings per customer interaction for your business. Also, the convenience and time savings create a win-win for your business and your customers.

Learn more at http://www.bellasolutions.com

Customer portals can be used in many ways. Some examples for your Service business are:

• New Service Request
• View Status of Open Service Requests
• View History of Service Requests
• Customer Support Questions
• Billing/Accounting Questions

Organizations are increasingly looking at web based software solutions. With Bella Solutions, businesses can increase worker productivity and reduce costs by remotely dispatching the closest available field technician or sales rep to the job. Field Technicians and Sales Reps no longer have to visit the office or warehouse or drive inefficient service routes. In addition, Bella connects the field to the back office and customer data. As a result, jobs are completed faster, more jobs are resolved on the first visit, and job status tracking is improved, all of which enhance customer satisfaction and increase profits.

Learn more at http://www.bellasolutions.com

Bella Field Service Software web based technology enables field service organizations to automate their schedules and dispatch processes, thereby reducing office costs and increasing technician and sales productivity. See immediate results to your bottom line.

Scheduling with Bella Field Service Software is quick and easy: Easily view schedules for all resources from any computer, laptop, or PDA. Schedule with just one click. Make quick and easy updates with drag and drop appointments. Automate email alerts and text message alerts to field resources and customers. View the calendar by color codes which are customizable. About Bella Solutions: Bella provides web based software or SaaS (Software as a Service) for Field Service companies such as Pest Control, Cleaning Services, IT Services, Contractors, HVAC, and many more. Essentially, the software solution can add value to any business that manages field sales and technicians or remote resources. Bella provides the ability to streamline operations by providing CRM, Service Request Management, Scheduling Tools, Equipment Tracking, Employee and Vendor Management, Reporting, Accounting, and Inventory Management all from one application accessed from any computer, laptop, or PDA connected to the internet.

For additional information visit Bella Field Service Software

• No hardware or software to purchase and install, all you need is a computer with an Internet connection
• No setup needed to get started – ready to use – customization is available if desired
• No large time or money investment – just a small monthly subscription fee that you can cancel at any time with no penalty
• Safe and secure management of all your data records at no extra cost or effort from you – we make it easy for you
• New software features and upgrades automatically installed at no charge
• Anytime, anywhere, any computer access to your data

How Bella’s web-based Field Service Software works

Bella Solutions provide a simple and all-inclusive software application specifically created for managing field service businesses entirely through the Internet. No expensive hardware or complicated software…just a user name, password, and a small monthly fee. 

Field Service Management

Technicians - Field service employees can log up to date labor hours and expenses, record daily activities, update appointment and job activity, and more. They are able to access all features in Bella except the Administration section. Regardless of whether or not your field service employees are interested in using Bella Solutions web-based software, their productivity can be increased by providing streamlined Work Orders, Schedules, and more using your current method of communication.

Sales Reps – Empower your inside and outside sale teams to easily track and manage new and existing customers and provide real time estimates at the customer location or on the phone. This allows for a better customer experience and increased profits for your business. Our system will also help your sales team, whether internal or an outsourced call center, to easily manage all new and existing customer data.

Scheduling

Our solution can be utilized by your internal or outsourced call center for Sales, Support, and Service. Integrate all your Service and Sales team’s calendar and assign available members to Customer Service and Sales Appointments. You have the option to schedule by a specific employee of contractor availability or an open time slot on the Scheduling Calendar.

Billing / Estimates / Invoicing / Accounting

Bella’s Field Service Software accounting tools provide the ability to manage a small to medium size business. Manage your Items to create Estimates, Work Orders, and Invoices for your Customers. Manage your Accounts, Transactions, Price Levels and more. You even have the ability for an outside accountant to manage this area of Bella if you prefer.

QuickBooks & Outlook Integration

Bella can easily import and export your data for use with QuickBooks, Outlook, and other commonly used software applications using a standard spreadsheet format. This allows you the flexibility to continue using these applications along with Bella or using Bella as a complete solution. You have a choice, whether you are just starting your business or already established.

To learn more visit Bella’s Field Service Software

Bella’s Field Service Software web based technology enables field service organizations to automate their schedules and dispatch processes, thereby reducing office costs and increasing technician and sales productivity. See immediate results to your bottom line.

Scheduling with Bella’s Field Service Software is quick and easy:

• Easily view schedules for all resources from any computer, laptop, or PDA
• Schedule and re-schedule with just one click
• Make quick updates by dragging and dropping appointments
• Automate email and text reminders to alert field resources
• Filter scheduling calendar by customized color codes

About Bella Solutions:
Bella provides web based software or SaaS (Software as a Service) for Field Service companies such as Cleaning Services, IT Services, Contractors, HVAC, and many more. Essentially, the software can be utilized for any business that manages field sales and technicians or remote resources. Bella provides the ability to streamline business operations by providing CRM, Service Job Management, Scheduling Tools, Equipment Tracking, Employee and Vendor Management, Reporting, Accounting, and Inventory Management all from one application accessed from any computer, laptop, or PDA connected to the internet.

For additional information visit Bella’s Field Service Software