Tablets Help Power Company Realize up to 75% in Time Savings

Posted on February 29, 2012 by Bella Solutions

Source: Motion Computing Case Study Region: Nebraska Industry: Public Power District Customer Profile Norris Public Power District is the proud provider of wholesale and retail electric service to 44 communities in five counties across southeast Nebraska. Dedicated to providing its 18,000 customers with safe, reliable and affordable energy service, the non-profit, publicly-owned company strives to [...]

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Field Service 2012 – The Right Technician

Posted on February 27, 2012 by Bella Solutions

Source: Aberdeen Group | February 2012 | Sumair Dutta, Aly Pinder, Jr. – Field Service 2012 – The Right Technician Whether a company is trying to move its performance in field service delivery and workforce management from Laggard to Industry Average, or Industry Average to Best-in-Class, the following summarized actions structured around scheduling, planning and [...]

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NEW FEATURE – CRM Access Level for Account Managers

Posted on February 27, 2012 by Bella Solutions

We are listening! The new CRM (Customer Relationship Management) feature described below significantly enhances your ability to control access of Customer records to Account Managers, Sales Reps, Branch Managers, and more! Assign a CRM access level to an “Account Manager” An Account Manager is a Sales Rep, Technician, Branch Manager, Store Manager or who ever [...]

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Customer Experience Management

Posted on February 22, 2012 by Bella Solutions

Customer Experience Management – Using the Power of Analytics to Optimize Customer Delight Source: Aberdeen Group | January 2012 | Omer Minkara Whether a company is trying to improve its customer delight and organizational performance from Laggard to Industry Average, Industry Average to Best-in-Class, or to maintain its Best-in-Class status, the following actions will help [...]

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Predicting IT 2012: Rapid implementation in focus

Posted on February 6, 2012 by Bella Solutions

By Michael Krigsman | December 30, 2011 | ZDNet.com Summary: Enterprise vendors are investing to reduce failures and improve deployments for customers. Here’s what this positive trend means for you. The world of IT failure is bizarre. Despite outrageous statistics that affect virtually every major enterprise software vendor and customer, from ERP to CRM and [...]

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Mobile BI (Business Intelligence) Strategies

Posted on February 2, 2012 by Bella Solutions

Source: Aberdeen Group | January 2012 | 2012 Strategies:  Putting the Intelligence of Mobile BI to Work| by Andrew Borg and David White In response to these market pressures, respondents identified their top mobile BI strategies. Figure 2 shows the top strategies driving mobile BI adoption for survey respondents in both 2010 and 2011. Figure [...]

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