Increase First Call Resolution – Best-in-Class Steps to Success

Posted on January 24, 2012 by Bella Solutions

Source: Aberdeen Group | December, 2011 | Delivering a Seamless Customer Experience with Multi-Channel Support  | by Sumair Dutta For the Best-in-Class, the focus remains on improving efficiency and resolution rates while promoting the use and awareness of non-traditional service and support channels. Continue to share information across the organization. In search of a differentiated [...]

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Industry Average Steps to Success – Increase First Call Resolution

Posted on January 17, 2012 by Bella Solutions

Source: Aberdeen Group | December, 2011 | Delivering a Seamless Customer Experience with Multi-Channel Support  | by Sumair Dutta While the Industry Average are seeing reasonable success in retaining customers, they still need to make significant strides to match the Best-in-Class in improving resolution rates at lower overall service costs. As a result, they need [...]

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Increase First Call Resolution – Industry Laggard Steps to Success

Posted on January 12, 2012 by Bella Solutions

Source: Aberdeen Group | December, 2011 | Delivering a Seamless Customer Experience with Multi-Channel Support  | by Sumair Dutta Learn more at Bella Mobile Field Service Management Before planning an all-out channel expansion strategy, Laggard organizations need to shore up resolution times and first-touch fix rates across the channels in which they operate. These organizations [...]

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Using Google Alerts To Increase Website Traffic

Posted on January 10, 2012 by Bella Solutions

The success of a direct marketing or a article marketing campaign does not rely on the effort you put into creating it, but how you handle direct marketing prospects.  You may have produced an eye-catching mailer for the latest offer in your store and send it out to all the contacts in the mailing list. [...]

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2011: the cloud has landed

Posted on January 10, 2012 by Bella Solutions

Summary: Cloud became mainstream in 2011. Looking back, it’s extraordinary to see how far we’ve come in the year. By Phil Wainewright | December 27, 2011 | ZDNet Looking back on 2011, what stands out most of all is that the cloud became mainstream. Cloud computing even got its own Gartner hype cycle, and while [...]

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