Pressures Facing the High Tech Service Industry

Source: Aberdeen: High Tech Service – Integrating Service Parts with More Efficient Logistics Execution, October 2011, Aly Pinder, Jr. Service organizations across the board look to balance a number of concerns that sometimes conflict. Organizations need to be mindful of enhancing the overall service experience for the customer, reducing costs associated with the delivery of [...]

Read Some Information On IPad Features

Technology that’s revolutionary, unique, and breakthrough – such are the adjectives that were attached {to the iPad as it was launched by Apple early this year.to the iPad as it was launched by Apple early this year.} Its launch was arguably graced with one the most massive marketing concepts since the iPhone. Apple has a [...]

Another reason not to cloud wash – real cloud services are maturing fast

Summary: If you are dismissing true cloud services, it is time to change that attitude, blogs James Staten By James Staten | November 22, 2011, ZDNet We know that enterprise infrastructure & operations (I&O) professionals are under tremendous executive pressure to get to yes on cloud computing and that this can be an uncomfortable proposition. [...]

Taking the Idea of “Mobile Printing” to an Extreme

By Doc | March 24, 2010 | ZDNet Doc is a big fan of taking technology on the road, but I’m not sure how I feel about turning your car into a full-blown computer terminal, including the ability to print right from the dashboard. But that’s exactly what Ford is doing with some of its [...]

Recession worries? Not for cloud computing and Service Management

Summary: In 2008, small and midsized businesses ran for the cloud. In 2011 and 2012, large enterprises are going to make the move. By Larry Dignan | November 9, 2011 A rocky economic picture is likely to speed up the migration to cloud computing—again. In the 2008-2009 downturn, companies moved to software as a service [...]

Best-in-Class Differentiators for Service as a Profit Center

Service revenue is critical to success for all organizations. The follow is data collected by a leading Service Industry analyst. Source: Aberdeen Group, Service Revenue – The State of Market, Oct 2011 Service as a Profit Center Seventy-five percent (75%) of all organizations polled by Aberdeen, and 94% of the Best-in-Class, indicate that they have had [...]

NetSuite: The new SAP as ERP goes cloud? What about Field Service Management?

Summary: Analysts are indicating that enterprise applications are about to really begin a multi-year migration from on-premise software to cloud computing. As cloud computing and SaaS (Software as a Service) become more and more secure, scalable, and reliable the economics make sense for all industries and company sizes. We feel in additional to Larry’s comments [...]

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