Customer portals are a great tool to increase customer satisfaction, grow your business, reduce costs, and increase profits. Sound too good to be true…? Well, it’s not! With today’s user friendly Web-based technology, creating Customer portals has become a necessity for businesses big and small.
Bella Field Service Software provides east-to-use Web-based Customer portal access. Most likely, your Customers provide your primary source of revenue. Offering “self-service” or “self-support” 24 hours a day, 7 days a week is invaluable. According to a recent Forrester report self-service results in a 97% savings per customer interaction for your business. Also, the convenience and time savings create a win-win for your business and your customers.
Learn more at http://www.bellasolutions.com
Customer portals can be used in many ways. Some examples for your Service business are:
- New Service Request
- View Status of Open Service Requests
- View History of Service Requests
- Customer Support Questions
- Billing/Accounting Questions
Organizations are increasingly looking at web based software solutions. With Bella Solutions, businesses can increase worker productivity and reduce costs by remotely dispatching the closest available field technician or sales rep to the job. Field Technicians and Sales Reps no longer have to visit the office or warehouse or drive inefficient service routes. In addition, Bella connects the field to the back office and customer data. As a result, jobs are completed faster, more jobs are resolved on the first visit, and job status tracking is improved, all of which enhance customer satisfaction and increase profits.
Learn more at http://www.bellasolutions.com
Filed under: Field Service Management | Tagged: Field Service Software, Service Software
