Customer portals are a great tool to increase your customer satisfaction levels, grow your business, and increase profits. Sound too good to be true…? Well, it’s not! With today’s user friendly Web-based technology, creating Customer portals has almost become a necessity for businesses big and small.
Most likely, your Customers provide your only source of revenue. Offering “self-service” or “self-support” 24 hours a day, seven days a week is invaluable. According to a recent Forrester report self-service results in a 97% savings per customer interaction for your business. Also, the convenience and time savings create a win-win for your business and your customers.
Customer portals can be used in many ways. Some examples for your Field Service business are:
- New Service Request
- View Status of Open Service Requests
- View History of Service Requests
- Customer Support Questions
- Billing/Accounting Questions
Customer Portals also give you the option of setting different access levels for each customer. From “view only” access to “full access” for viewing open time slots on your company calendar and scheduling an appointment.
To learn more about Customer Portals visit our website www.bellasolutions.com
Filed under: Field Service Management | Tagged: CRM, Field Service Management, Field Service Software, SAAS, Scheduling Software, Service Software, Web Based Software
